Legal
Refund Policy
Last updated: July 5, 2026
A simple refund policy: a 14-day window on your first license purchase, clear rules for renewals and cancellations, and your legal rights preserved.
1. Overview
We want you to be happy with HiveNest. HiveNest is also free to try for one active rule with no license, so you can confirm it fits your site before buying. If a paid license does not work out, this policy explains when we offer refunds.
2. 14-day refund window on your first purchase
You can request a full refund within 14 days of your first purchase of a HiveNest license. Just contact us within that window and we will refund the payment. This applies to your initial license purchase.
3. Annual subscriptions and renewals
HiveNest licenses are annual subscriptions. The 14-day window above applies to your first purchase. Automatic yearly renewals are generally non-refundable, so if you do not want to renew, cancel before your renewal date (see below). If a renewal charge was clearly a mistake, contact us and we will work it out fairly.
4. Cancellations
You can cancel at any time. When you cancel, your license stays active until the end of the period you already paid for — you keep unlimited active rules until then — and it simply does not renew afterwards.
Cancelling stops future charges but is not automatically a refund. If you are within the 14-day first-purchase window and want your money back, ask for a refund rather than only cancelling.
5. How to request a refund
To request a refund, email us with:
- The email address used for the purchase.
- Your license key (in the HNST-XXXX-XXXX-XXXX format), if you have it.
- A short note on what went wrong — optional, but it helps us improve.
Email support@practicalstack.dev or use the contact page. Once approved, refunds are returned to your original payment method; when checkout is processed by Stripe, the time it takes to appear depends on your bank or card provider.
6. When refunds are not available
We may decline a refund when:
- The 14-day first-purchase window has passed (for example, on an automatic renewal).
- The license has been used in a way that breaks our Terms of Service — such as sharing or reselling keys.
- There is fraud or payment abuse, including chargeback abuse.
None of this removes rights you may have under consumer-protection law in your country or region — where the law requires a refund, we will honor it.
7. Questions
If you are unsure whether your situation qualifies, just ask. See the Terms of Service for the full license terms, or contact us.