Contact
Support and product questions.
Reach out about HiveNest, PracticalStack products, documentation gaps, or compatibility questions. A full support portal is not connected yet.
Email support
Email us for HiveNest help. This is a placeholder address until the production support inbox is finalized.
Expected response time: we aim to reply within about 2 business days. Response times are a goal, not a guarantee.
Helpful details to include
- WordPress, HivePress, and theme versions.
- Whether Safe Mode is enabled.
- The parent attribute, condition, and child attributes in the rule.
- Whether the issue appears on submit forms, edit forms, or both.
- Your license key (HNST-XXXX-XXXX-XXXX) for licensing or activation questions.
What support covers
We help with HiveNest itself — installation, license activation, rule setup, and conditional-field behavior on HivePress submit and edit forms. Support does not include custom development, theme work, or debugging unrelated plugins and server configuration. See the Terms of Service for the full support boundaries.
Support topics
HiveNest setup and rule planning
Conditional required field behavior
HivePress submit and edit form compatibility
Pricing, licensing, and release questions